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IGNA Chat

State Approved
Resident Services · Website Script Tag

IGNA Chat embeds an approved AI assistant on the municipal website to answer resident questions in plain language, guide residents through forms and service requests, and route complex inquiries to the right department. All responses are grounded in approved public content provided by the municipality.

Estimated setup
1–3 days
Supported departments
4
Data sources
4

Key Use Cases

  • Resident FAQ support
  • Website navigation support
  • Form guidance
  • Department routing
  • After-hours support
  • Multilingual readiness (preview)

Supported Departments

  • Clerk
  • Public Works
  • Permits
  • Customer Service

Required Data Sources

  • Municipal website pages
  • Department FAQs
  • Forms library
  • Public notices

Compliance Considerations

  • Responses reference approved public content only
  • No personal resident data is stored in chat
  • Emergency questions are routed to official channels
  • Transcript retention follows state policy

Implementation Steps

  1. 1Submit a deployment request and provide entity details.
  2. 2Configure data sources, connectors, or integration settings.
  3. 3Acknowledge applicable state AI policies.
  4. 4State team validates the request and generates a deployment package.
  5. 5Install or activate the package and verify operation.
  6. 6Monitor adoption through the Deployment Center.

Sample Output Preview

Resident question
How do I apply for a block party permit?
IGNA Chat response
To apply for a block party permit in Trenton, complete the Special Event Application at least 30 days before the event. You can download the form at trentonnj.org/permits. Need help? I can connect you with the Clerk's office.