Support
Help & Enablement
Submit tickets, browse documentation, or contact the State AI Enablement Office.
Submit a Support Ticket
Frequently Asked Questions
How do I request a new AI agent for my municipality?+
Browse the AI Agent Library, open the agent you need, and click Request Deployment. A guided wizard captures the information needed for approval.
Who reviews and approves requests?+
The State AI Enablement Office reviews every request against the policy library and confirms data sources and connector readiness before approval.
What if my finance system isn't listed as a connector?+
Open a support ticket. We add and certify new connectors on a quarterly cadence.
How are AI outputs governed?+
Every state-approved agent operates under the policy library — including human-review, transparency, and retention requirements.
Is there a cost to my municipality?+
Approved agents are made available under the statewide enablement program. Contact the State AI Enablement Office for specifics about your entity.
Common Deployment Issues & Integration Troubleshooting
- Chat script not appearingConfirm the <script> tag is placed before the closing </body> and that the website was published after the change.
- Connector test failsVerify the API base URL, credentials, and that the source system allows traffic from the IGNA connector vault.
- Voice agent not answeringCheck that your phone carrier has accepted the SIP routing change and that business hours are configured.
- MinutesIQ not generating notesConfirm meeting recordings are being shared with the approved tenant account.