IGNA Chat
State ApprovedResident Services
AI-powered website chat assistant that helps residents find answers, complete service requests, and navigate municipal information.
- Deployment
- Website Script Tag
- Setup
- 1–3 days
Library
AI Agent Library
Explore state-approved AI agents designed for municipal and county operations. Every agent has been reviewed by the State AI Enablement Office.
6 agents
IGNA Voice
State ApprovedVoice Automation
AI voice assistant for handling resident calls, routing requests, answering FAQs, and supporting after-hours service.
- Deployment
- Phone / Voice Integration
- Setup
- 3–5 days
IGNA Insight Finance
State ApprovedFinance Intelligence
AI finance intelligence agent for budget analysis, revenue trends, cash flow, vendor spend, duplicate payments, and financial anomaly detection.
- Deployment
- Connector Configuration + Deployable Package
- Setup
- 3–7 days
MSI, Edmunds, SDL, GovPilot…
IGNA Insight Helpdesk
State ApprovedHelpdesk Intelligence
AI agent for analyzing helpdesk activity, ticket trends, service gaps, staff workload, and recurring support issues.
- Deployment
- Ticketing System Connector
- Setup
- 2–5 days
Zendesk, ServiceNow
IGNA Secure
State ApprovedSecurity and Compliance
AI governance and security assistant for monitoring AI usage, access control, compliance risks, data handling, and policy adherence.
- Deployment
- Security Configuration
- Setup
- 2–4 days
MinutesIQ
State ApprovedMeeting Intelligence
AI meeting intelligence tool for generating meeting notes, decisions, action items, RAID logs, and follow-up summaries for government meetings.
- Deployment
- Meeting Integration
- Setup
- 1–2 days
Microsoft 365, Google Workspace