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IGNA Voice

State Approved
Voice Automation · Phone / Voice Integration

IGNA Voice provides an always-on phone assistant for municipal and county phone lines. It greets callers, answers common questions, routes calls to the correct department, and captures service requests after hours.

Estimated setup
3–5 days
Supported departments
4
Data sources
3

Key Use Cases

  • After-hours call coverage
  • Department routing
  • Service request intake
  • FAQ answering
  • Multilingual prompts (preview)

Supported Departments

  • Call Center
  • 311
  • Clerk
  • Public Works

Required Data Sources

  • Department directory
  • FAQ library
  • Service request workflows

Compliance Considerations

  • Call transcripts retained per state policy
  • Emergency calls routed to 911 disclaimer
  • Human handoff available on request

Implementation Steps

  1. 1Submit a deployment request and provide entity details.
  2. 2Configure data sources, connectors, or integration settings.
  3. 3Acknowledge applicable state AI policies.
  4. 4State team validates the request and generates a deployment package.
  5. 5Install or activate the package and verify operation.
  6. 6Monitor adoption through the Deployment Center.

Sample Output Preview

Sample output preview available after deployment.